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wj88 collects only what it needs to run your account, process your transactions through bKash, Nagad or Bank Transfer, and keep your session secure. Access and use of this platform depends on your local law and eligible regions — this policy explains exactly what we hold, why we hold it, and what you can do about it.
When you open an account on wj88, we collect the information you enter directly — your name, email address, mobile number and the payment method you choose to fund your wallet. If you transact through bKash or Nagad, our system records the reference identifier returned by that payment rail; it does not store your mobile wallet PIN or personal bKash credentials. Bank Transfer details are handled through the same reference-only approach. We also collect device and session data automatically — your browser type, IP address and the pages you navigate within the lobby — to maintain account security and detect unusual activity. This data is not sold to third parties. We may share aggregated, non-identifying usage patterns with our platform infrastructure partners, but nothing that identifies you individually leaves our systems without a lawful basis or your explicit consent. Cookie data is used to remember your session state and your last-visited lobby section, which is why you land back at a familiar place when you return on mobile. You can clear cookies through your browser settings at any time; doing so will end your current session. All retention timelines are governed by the applicable rules of the jurisdiction under which your account is assessed to be eligible.
When you deposit through bKash, we store only the transaction reference number returned after completion. Your mobile wallet credentials stay between you and bKash — we never see or hold them.
Nagad transactions follow the same reference-only model. The identifier links your account wallet to the completed transfer without exposing your Nagad account details to our database.
For Bank Transfer deposits, we retain the bank reference and amount as part of your transaction history. This record is visible in your account wallet and can be raised with support if a discrepancy appears.
This policy covers the data wj88 processes directly through your account — from the moment you register to every session you open and every wallet transaction you complete. It does not extend to third-party services you reach through links on the platform, nor to the data practices of studios like Pragmatic Play or Spadegaming whose game content we carry in the lobby. Understanding the scope helps you know where to direct a question: data held by wj88 comes to us, data held by a payment provider goes to that provider's own policy.
Your login credentials, session tokens and account profile fields are within this policy's scope. We process this data to authenticate your identity and maintain your wallet balance across devices.
Deposit and withdrawal records processed through bKash, Nagad or Bank Transfer are covered here. Transaction references are retained as part of your account history and are subject to the retention rules set out in this policy.
Behavioural data from your lobby navigation — which sections you open, how long you spend on a game category — is collected and governed by this policy to improve the account experience.
Game studios, payment networks and any external link you follow from our lobby operate under their own privacy terms. We cannot speak to their data practices and they are outside the scope of this document.
You have practical control over the personal data wj88 holds against your account. These are not abstract entitlements — they are steps you can take right now through your account settings or by contacting our support team directly. Start with the account settings page: your profile fields, the mobile number linked to your wallet and the email address on your registration are all editable there. If you spot something that looks wrong — a name spelling, an old mobile number no longer linked to your active bKash account, or an email you no longer use — update it in the profile section without contacting us. For records you cannot edit yourself, or if you want to know exactly what data we hold about you, raise a request through the support route described in the section below. We aim to acknowledge data queries within a reasonable timeframe, and the response will come to the email address registered on your account. Availability of specific data rights may depend on the local law and eligible region that applies to your account.
Open your account settings to see the personal information attached to your profile. Transaction history — including bKash and Nagad references — is viewable under the wallet section without any additional request.
Edit your name, mobile number or email directly from the account profile page. If a field is locked for editing, contact support with the correct details and we will process the update.
For questions about what we hold, how long we hold it, or whether it has been shared, send a message through the support contact route. Include your registered email so we can match the request to your account.
If you want your account and associated data reviewed for closure, contact support directly. We will explain which data is retained for lawful compliance purposes and which can be removed at your request.
Any question about how your data is held, what records we have, or how to correct something on your account should come directly to our support team. Use the route that works best on mobile — most of our account holders get the fastest response through live chat while they are signed in. All privacy-related queries are handled by the same team that manages account support, so you do not need a separate contact path.
Open the chat widget while signed in to your account. This is the most direct route for privacy questions — have your registered mobile number or email ready so the team can locate your account quickly.
Send your query to the support email address published in the account help section. Include your account username and the specific data question or correction you are raising so we can respond accurately.
The help section inside your signed-in account lists current contact options and any published guidance on data requests. Check there first — some common corrections can be completed without contacting the team.
Keeping your account data safe is a practical commitment built into how the platform operates. Sessions are encrypted in transit, and your account is protected by the credentials you set at registration — we do not store passwords in a readable form. Cookie use is limited to session continuity and lobby state; we do not use cookies to build advertising profiles or share browsing data with marketing networks. Data retention follows the rules applicable to your region — when data is no longer needed for account, compliance or dispute purposes, it is removed from active systems.
We keep account and transaction records for as long as required under the rules applicable to your eligible region. Once that period passes, data is removed from active storage. The specific timeline depends on your jurisdiction.
Cookies on wj88 manage your login session and remember the last lobby section you visited. You can clear them through your browser settings at any point, though this will end your active session and reset your lobby position.
Your password is stored in an irreversible hashed form — we cannot read it, and no support agent will ever ask for it. If you believe your account details have been compromised, change your password immediately through account settings.
For any concern about how your data is used — including requests to access, correct or remove records — reach the support team via live chat or the email address in the account help section. No specialist contact path is needed.
These are the questions we hear most often about how wj88 handles account data. If your question is not covered here, the support team can give you a specific answer through live chat or email.
We collect your name, email address, mobile number and the payment method you choose — bKash, Nagad or Bank Transfer. Device and browser data is collected automatically to maintain session security. We do not collect more than is needed to run your account.
No. We store only the transaction reference number returned after a completed deposit. Your bKash PIN, Nagad login and any wallet credentials stay entirely between you and the payment provider. We have no access to them.
Yes. Your profile fields and wallet transaction history — including bKash and Nagad references — are visible inside your signed-in account. For a full data summary or records not shown in the account view, send a request to our support team via live chat or email.
Go to account settings to edit your name, email or mobile number directly. If a field is locked, contact support with the corrected detail and your registered email. We will update the record and confirm the change to your inbox.
We do not sell your data. Aggregated, non-identifying usage patterns may be shared with infrastructure partners. Individual account data is not shared with third parties without a lawful basis or your explicit consent. Game studios and payment networks hold their own data under their own policies.
Access and data rights under this policy depend on your local law and the eligible region applicable to your account. If you are accessing wj88 from Bangladesh, your use of the platform and the data we hold is subject to whatever legal framework applies in your jurisdiction.